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Privacy Policy

Collection and storage of personal data as well as the nature and purpose of its use when visiting our website

When you visit our website, the browser used on your device automatically sends information to our website server. This information is stored temporarily in a log file. The following information is collected without any action on your part and stored until it is automatically deleted:

  • IP address of the requesting computer
  • Date and time of access
  • Name and URL of the retrieved file
  • The website from which access takes place (referrer URL)
  • The browser used and, if applicable, the operating system of your computer as well as the name of your access provider

We process the aforementioned data for the following purposes:

  • To guarantee a smooth connection to the website
  • To guarantee comfortable use of our website
  • To evaluate system security and stability
  • For other administrative purposes

In addition, we use cookies and analysis services when you visit our website.

Collection and storage of personal data as well as the nature and purpose of its use when ordering online

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third party. We might use your email to send you information about other earAccess® products or services. You can easily opt out from these emails.

Collection and storage of personal data as well as the nature and purpose of its use when using our contact form

If you have any questions, we give you the option to contact us via a form provided on the website. A valid email address is required to tell us who the request is from and to enable us to respond to it. Further information may be provided voluntarily. Data processing for the purpose of contacting us is carried out based on your voluntary consent. The personal data collected by us for the use of the contact form will be automatically deleted after completion of the inquiry you have made.

Collection and storage of personal and medical data through questionnaires and online hearing tests

This website includes an online hearing screening test and hearing screening questionnaire. By using any of these you allow us to store and process the contact and medical data collected through them to follow up with you regarding your test results. We will treat these data as protected medical data, e.g. will safe them securely with restricted access. We will never share these data with other parties.

Transfer of data

Your personal data will not be transferred to third parties for purposes other than those listed below.
We will only transfer your personal data to third parties, if:

This is permitted by law and is required for the execution of contractual relations with you. We use the data you provide:

  1. To fulfill and process your order
  2. For transfer to the shipping company contracted with delivery to the extent necessary to deliver the goods
  3. To process payments. If necessary, we will share your payment details with our bank;

Facebook pixel advanced matching

We also use Facebook pixels. The provider is Facebook Inc., 1601 S California Avenue AVE, Palo Alto, California 94304 USA; information on data collection:; more information on data processing: as well as

The Facebook pixel allows us to improve our website and make it more interesting for you as a user. When you visit our website, the Facebook pixel is integrated directly by Facebook and can store a cookie on your device. If you subsequently log in to Facebook or log in to our site, the visit to our website will be noted in your profile. The Facebook pixel captures the following types of data:

  • HTTP headers – Everything contained in HTTP headers. HTTP headers are a standard web protocol that is sent between the browser request and server on the Internet. HTTP headers contain IP addresses, information on the web browser, site location, document, referrer and the visitors to the website.
  • Pixel-specific data – This includes the pixel ID and the Facebook cookie.
  • Button-click data – This includes any buttons clicked by the website visitor, the labels on these buttons and any pages accessed as a result of clicking on the button.
  • Optional values – Conversion values, page types
  • Form field names – These include the names of website fields, such as “Address” and “Quantity” that are filled out when you purchase a product or service. The pixel does not capture field values.

We also use the “advanced matching” access function. This feature allows customer data such as first name, last name, email address, telephone number or Facebook IDs to be transmitted to Facebook and enhanced using existing tracking data. If you are registered with a service from Facebook, Facebook can associate the visit with your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that your IP address and other identifying features will be learned and stored. You can find further information on advanced matching at:

We have no influence on the extent and further use of the data collected by Facebook and therefore inform you in accordance with our knowledge.

You can object to collection by the Facebook pixel. You can also choose which types of ads you see within Facebook. To do this, you must go to the page set up by Facebook for this purpose and follow the instructions for setting usage-based advertising:

The data processed by cookies is required for the purposes stated for the protection of our legitimate interests as well as of third parties.

Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave, and we are not responsible for any content, materials, or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.

Links to social media

We do not use any Twitter or Instagram media plugins on our website. The icons shown are links to these social media sites only. Consequently, no data will be transferred to the servers of the above-mentioned providers unless you actively click on one of these links.

Data security

We use the commonly used SSL procedure (Secure Socket Layer) as part of visits to our website in conjunction with the highest level of encryption supported by your browser. This is usually 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can tell whether a single page of our website is transmitted in encrypted form by the closed key or padlock icon in the address bar of your browser. We also use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

Updates and modification of this Privacy Policy

This Privacy Policy is currently valid as of March 2020. The further development of our website and offers on it or changes in legal or regulatory requirements may necessitate changes to this Privacy Policy. You may download and print out the current Privacy Policy from our website at any time.